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Online Banking
Manage your account online

  • How do I apply for a loan?
    To apply for a loan click here: If you would like to learn more about our loans, read here.
  • How much can I borrow?
    We offer loans between £500 and £15,000 with repayment periods between 6 months and 60 months.
  • How do you assess loan applications?
    We're primarily looking to see if the loan would be affordable for you and whether the creditworthiness of the applicant is within our risk appetite. We use a variety of information sources in order to make a decision on a loan application such as; information that you provide, information that we hold about you, information and analytics from our open banking provider and from credit reference agencies.
  • Do you perform credit check?
    We reserve the right to carry out a credit search on any loan application. You must consent to a credit search in order to apply for a loan from CLEVR Money.
  • I am unemployed. Can I pay back my loan from my benefits?
    We do offer loans to unemployed people. If you meet our lending criteria, we will consider your application. We can accept payments via a variety of benefits, for both savings and loan repayments. We'll discuss repayment options with you if your application is successful.
  • Can I take another loan when I already have a loan?
    We may be able to offer a top up loan or a second loan, subject to lending criteria and status. If you have very recently taken out a loan from us, or still have a large balance owing, it is unlikely that we will be able to offer additional finance. We'd advise you to contact us if you already have a loan with CLEVR Money and need to borrow more, to see what options are available to you.
  • How can I consolidate my debts?
    Debt consolidation consists of taking out one loan, which covers all of your current debts, turning multiple repayments into just one. This may involve personal loans, credit cards and other unsecured debts. The aim is usually to make managing your debt easier, by having just 1 monthly repayment, which costs less than the multiple debt repayments that you were paying. It is important to carefully consider whether debt consolidation is right for you, as it may end up costing you more than repaying your debts separately.
  • I have bad credit, can I apply for a loan?
    The term "bad credit" is subjective. We have lent £millions to subprime borrowers and continue to specialise in this area; if you feel that you could afford the repayments and you meet our criteria, feel free to apply. We won't lend to you if you are considering, or are in an IVA, DRO or Bankruptcy. If you are in a debt management solution, you should speak to your debt advisor/insolvency practitioner if you think you need to borrow money.
  • Can I have a car loan?
    We offer unsecured personal loans for the purpose of a car purchase. This is different than secured car finance, where the debt is secured against your vehicle. With our car loans, we pay the money into your bank account, leaving you free to shop around and purchase your new or used car from any seller you wish.
  • Can I have car loan on benefits?
    Yes, you can apply for a car loan if you are in receipt of benefits. All loans are subject to affordability and creditworthiness assessments.
  • Can I take a business loan?
    No, we do not offer business loans.
  • How can I pay through my salary?
    If your employer is a payroll partner, you can repay via payroll deduction. Please note that most employers will not process deductions for casual or bank staff. In this situation, we will arrange an alternative repayment method with you.
  • What happens if I cannot repay my loan in time?
    Call 01253 478390 and select option 2 to speak to our Collections Team, or email collections@clevr.money If you think that you will be unable to make your loan repayment in time, or you are experiencing financial difficulty, it is important that you contact us as soon as possible. We will work with you to find a solution. Ignoring the problem is the worst thing that you can do, contact us for support now.
  • How can you keep low interest rates?
    Our rates are capped by the government and cannot exceed 3% per month. As a not-for-profit organisation with no external shareholders, we work for the benefit of our members. We believe that it is beneficial to our members to charge fair and affordable rates on our loans.
  • Why was my loan application rejected?
    There are multiple reasons why we may decline a loan. Most commonly, it's because we don't think it is in the applicants best interests, or it's not within our current risk appetite.
  • Why do you need my bank statement when I apply for a loan?
    We are a responsible lender and we need to ensure that the new loan will not create financial difficulties for you. The loan assessment includes affordability checks; we use the transaction data to verify the information that you provided on the loan application. We will request that you connect your account/s via our open banking provider, Planky to do this. We will only request a bank statement from you if we are unable to gain all of the information that we need via our open banking provider, Planky.
  • How long does it take to be approved for a loan?
    We want to get a decision ready for you as quickly as possible; usually within 2 working days. Following our instructions means that you will get a decision in the shortest amount of time, so make sure you connect all of your accounts via our open banking provider Planky when directed and email us your pay slip if we ask you for it. If we try to contact you, but are unable to speak with you, contact us back as soon as possible on the number that we leave. We probably have a question that we need your help with, in order to finish off the loan assessment. If we struggle to get in contact with you, your application will be moved to the bottom of the queue. If we don't get the information that we need within a reasonable timeframe, we will reject the application without assessment.
  • How to check my loan balance?
    Login to your online account to view the balance of any savings and loan accounts that you hold with CLEVR Money.
  • What happens if I become unemployed and cannot pay my loan?
    Call 01253 478390 and select option 2 to speak to our Collections Team, or email collections@clevr.money If your circumstances have changed and this will impact your ability to repay your loan, or you are experiencing financial difficulty, it is important that you contact us as soon as possible. We will work with you to find a solution. The worst thing that you can do is ignore the problem, call our Collections Team on 01253 478390 and press option 2 for support now.
  • Why can I not apply in person?
    To apply for a loan from us, you need to use our online application process. This allows us to gather all of the information that we need to make a decision on your application and reduces processing times, so our members receive decisions as quickly as possible. If there is something specific that you need assistance with during your application, contact customer service for help.
  • Bereavement
    To notify us of the death of a CLEVR Money member, please email hello@clevr.money to let us know about the situation and provide your contact details. You will need to provide a high quality scan of the death certificate, which must show all 4 corners of the page.
  • How do I become a member?
    You can apply for membership online, the process will take approximately 5 minutes. You'll need: To be age 16 or older To live or work in our common bond area Valid email address 3 years address history Your employment details Your bank account details Once your account is opened, we send you your membership number. This is your identification number for all your communication with us. You will also need it to set up your online banking and login into you account.
  • What ID documents are needed to join?
    We will attempt to verify your identity and address electronically. If we contact you requesting further information, please follow the instructions in the email.
  • What are the costs of joining CLEVR Money?
    It is free to join and start saving. We charge affordable interest rates on our loans, which have no hidden costs or early repayment charges. Our fees are outlined in our terms and conditions. The collected income covers the companys operational expenses. After the end of the financial year any surplus funds can be shared by members as a dividend, reinvested in the company and invested in the community.
  • Walk me through how to join CLEVR Money
    Here is a visual walkthrough; How to join us. How to register for online banking How to login and what you information you need.
  • Can I have a joint account?
    No, we only offer individual accounts. Joint accounts are not on our product roadmap at this time.
  • What is a credit union? How does it work?
    A credit union is a member-owned, not-for-profit, financial co-operative. The members save money together and loans are made to members at low interest rates, from the pooled funds. Lots of credit unions are locally assigned. Everyone can find their local credit union here. How it works: People join credit unions, opening saving accounts that they save in regularly. Then the saved money is used to loan out to people in need of loans. Borrowers repay their loans with a small amount of interest. After the end of the financial year any surplus funds can be shared by members as a dividend, reinvested in the company and invested in the community.
  • Where to find my local credit union?
    Search for your credit union here.
  • Why does no one answer the phone?
    We don't operate a call centre and do not recommend that you call us, unless we have asked you to. For a quick response contact us via email hello@clevr.money. If you feel that you need to speak with a member of staff and there is no answer, you can leave a voicemail by calling customer services.
  • How safe is my information?
    We are committed to protecting our members’ privacy. The credit union requires any information marked as mandatory for membership to either meet legal obligations or to enable us to perform our contract with you. Read our Privacy Policy for details about how we use your data.

Contact us

 

Customer Service

Email hello@clevr.money

We usually reply within 1 working day (Mon-Fri)

Collections Department

Email collections@clevr.money

Call 01253 478390

Usual Opening Hours

Mon – Thurs: 9am – 5pm

Friday: 9am – 4:30pm

Bank Holidays: Closed

Procurement

How to get in contact

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