Question 1

How to register and login to online banking

Accepted Answer

You will need your membership number.

Click Get Started.
Click "Activate Account".
Choose your new password.
Log in anytime using this new password – online or on the app.

Question 2

Can I use the app?

Accepted Answer

The CLEVR Money app is available for free in the App Store and Google Play.

Your login details for the app are the same as the CLEVR Money online banking system.

Question 3

Where do I find my membership number?

Accepted Answer

Go to My Info on the app.

Question 4

I cannot access my online account

Accepted Answer

You need to use your membership number for the login.

If you do not remember it, you can find it use the "Forgot Member Number" link on the login page of online banking or the app.

If you have forgotten your password, use the "Forgot Password" link on the login page of online banking or the app.

Question 5

How do I check my balance?

Accepted Answer

On the app, go to Home 🏠 Your Available Balance shows what you can take out.
You can also view transactions by clicking on your account 📄

Question 6

How do I take out money?

Accepted Answer

On the app, go to Money Out. Select the account you want to take money out of and follow the steps.

Question 7

How do I pay money in?

Accepted Answer

Go to Pay In. Use the bank details to transfer money into your account. It will take 1 working day to show up.

Question 8

I am moving. What happens to my account?

Accepted Answer

You can keep your account if you live in the UK.
Update your address so we can send mail ✉️
Moving abroad? Contact us first 🌍

Question 9

How do I close my account?

Accepted Answer

Send a message in the app 💬
We’ll guide you on stopping payments and closing your account ✅
You can’t close it if you owe money to us.

Question 10

Can I change my details?

Accepted Answer

Yes! On the app, go to My Info and update anytime.

Frequently Asked Questions